Having a high IQ (Intelligence Quotient) is important for managers but so is having a high EQ (Emotional Quotient), or what is called emotional intelligence. Emotional intelligence is not so much a thing in itself as a convenient label for a range of interpersonal skills. Our ability to manage emotions, both our own and those of others—can play a critical role in determining our happiness and success at work.
Can you develop emotional intelligence? Many people think so—or this would be a very short topic!
The objectives for this topic are to:
- Reflect on how well you know yourself.
- Consider how you relate to others at work.
- Determine how you can support others in increasing their emotional intelligence.