Accountability seems to be a simple enough idea. For example, a manager tells Joe to bring the coffee and Jane to bring the donuts. They are held accountable for delivering the goods. For professional jobs we usually talk about accountability in terms of big outcomes, such as hitting a revenue target or delivering a project on time. Something needs to be achieved and someone is held responsible for achieving it. But if it’s that simple, why are accountabilities a perennial challenge even for experienced managers?
In this topic we will:
- Look at the methods for making accountability work.
- Discuss where our attempts to create accountability cause problems.
- Develop insight into the ambiguities which inevitably surround accountability.