Providing feedback has long been considered to be an essential skill for managers. Traditionally, this information has been communicated in the form of “downward feedback” from managers to their employees. But there is a fundamental problem with this type of feedback: it focuses on a past, on what has already occurred—not on the infinite variety of opportunities that can happen in the future. As such, feedback can be limited and static, as opposed to expansive and dynamic. This session invites you to examine the way in which you provide—and accept—feedback by learning a technique called feedFORWARD. By increasing the effectiveness of this important exchange, you can increase productivity and positively impact morale. The objectives for this topic are to:
- Define and demonstrate feedFORWARD.
- Explain why feedFORWARD is more effective than feedback.